24/7 live support
Live chat & live agents
Get 24/7 live chat–style support on WhatsApp or Telegram—talk to a real agent and ask anything about escrow, deals, fees, or your account. For longer requests, email the team. Add your username so we can help you faster.
Dispute Tribunal
If a counterparty fails to meet deal obligations, initiate a formal dispute. We review metadata and blockchain evidence to reach a fair verdict.
Dispute GuidelinesDocumentation Center
Access our detailed manuals on fee structures, security protocols, and escrow implementation guides.
Frequently Asked Questions
What is the average response latency?
Our protocol aims for a 1–4 hour response time for standard tickets. Priority is given to active deal disputes which are often addressed in under 60 minutes.
What documentation is required for a dispute?
Please provide the Deal ID, blockchain transaction hash (if applicable), and clear evidence of the breach of terms. The more metadata you provide, the faster we can settle the claim.
Are refunds possible on failed deals?
Absolutely. If our tribunal finds that a transaction was not fulfilled correctly, the locked USDT is returned to the buyer's balance. No platform fee is applied to failed/refunded deals.
How are file uploads handled for evidence?
Our secure chat supports images, video evidence, and ZIP files up to 50MB. All uploads are encrypted and only accessible by the deal parties and the presiding admin.