Disputes are handled with total impartiality by our resolution desk. Decisions are based strictly on provided documentation, deal parameters, and blockchain evidence.
Eligibility & Scope
A dispute protocol can be initiated only after the deposit has been verified (Status: Paid) and before final fund release.
Accepted Grounds
- Failure of asset delivery
- Non-conformity to description
- Violation of delivery timeframe
- Mutual agreement to terminate
Rejected Grounds
- Subjective "buyer's remorse"
- Market volatility/price shifts
- Claims without file evidence
- Terms not stated in deal chat
Integrity Notice: Submitting forged metadata or edited screenshots is a violation of the Terms of Service. Fraudulent claims result in immediate account termination and forfeiture of the dispute.
Resolution Workflow
1
Initialization: Create the dispute via the Deal Dashboard. The protocol will automatically lock all associated funds.
2
Discovery: The counterparty is notified and granted 24–48 hours to submit their rebuttal evidence.
3
Audit: Our Resolution Desk reviews chat logs, timestamps, blockchain hashes, and uploaded media artifacts.
4
Verdict: A final binding decision is issued within 72 hours. Both parties receive a formal audit report.
Tribunal Outcomes
Buyer Verdict
100% USDT Refund. No platform fee applied.
Seller Verdict
Funds Released (minus fee). Asset confirmed.
Mutual Dissolution
Protocol terminated. Funds returned to Buyer.
Evidence Standards
To ensure a swift resolution, please provide:
- High-resolution screenshots with system timestamps.
- Unedited video of asset login or functionality.
- Direct blockchain transaction hashes (TXIDs).
All decisions issued by the xrowdeal Tribunal are final. Appeals are only considered if significant new blockchain evidence is presented within 48 hours of the verdict.