Dispute Rules

1. Purpose of the Dispute System

The dispute system is designed solely to resolve genuine issues that arise during escrow trades, including:

Non-delivery of digital assets
Delivery of wrong, altered, or counterfeit assets
Damaged or non-functional assets
Non-payment after delivery confirmation
Mutual agreement to cancel the trade

            Important: Abuse of the dispute system (false claims, spam, harassment, repeated invalid disputes) will result in permanent account suspension and forfeiture of all funds and referral earnings.
        

2. When You May Raise a Dispute

Only after the deal reaches paid, delivered, or releasing status
Within the hold period (before auto-release)
Only on active/incomplete deals (cannot dispute completed or canceled deals)

Disputes filed outside these conditions will be automatically rejected.

3. Dispute Submission & Process

Submit a clear reason, detailed description, and supporting evidence (screenshots, videos, documents, zip files).
Deal status changes to disputed — chat may be restricted (admin can toggle messaging permissions).
Both parties may be asked to provide additional evidence.
Admin team reviews all submitted materials and communications.
Final decision: full release to seller, full refund to buyer, partial split, cancellation, or other resolution.

            Admin decision is FINAL and binding. No appeals are allowed except in cases of clear administrative error.
        

4. Allowed Dispute Reasons

Payment not received after delivery
Seller/Buyer is cheating / scamming
Want refund (valid reason only)
Wrong or changed asset delivered
Asset damaged, broken, or non-functional
Both parties agree to cancel
Request instant payment release
Wrong buyer joined the deal
Wrong payment amount sent
Invalid / prohibited activity
Other (must provide clear explanation)

5. Evidence Guidelines

Clear screenshots of chats, wallet transactions, delivery proofs
Video evidence showing asset condition (if applicable)
Any receipts, login proofs, or relevant documents
Maximum 5 files per dispute • Up to 10MB each
Supported formats: jpg, png, mp4, pdf, zip

Low-quality, irrelevant, or missing evidence may lead to automatic rejection of the dispute.

6. Consequences of Malicious or False Disputes

If a dispute is found to be fraudulent, malicious, or abusive:

Permanent account suspension or ban
Complete forfeiture of referral earnings and escrow funds
Loss of any pending withdrawals
Possible reporting to authorities if criminal activity is involved

We take dispute abuse very seriously to protect the integrity of the platform.

7. Final Notes

Always try to resolve issues directly through chat before raising a dispute.
Provide complete and honest information — transparency helps faster resolution.
For urgent matters, include your username, deal code, and screenshots in your dispute description.